Which App Do I Need? CCTV Guru’s A–Z Customer App Guide
Find the right camera, alarm, intercom, smart-home or network app across 21 app-enabled brands, with features, subscriptions and model requirements explained.
The correct app depends on the product family and the system it connects to, not just the brand on the box. A Hikvision recorder, a Bosch alarm and a TP-Link Tapo camera use different services. Even one brand can have several unrelated apps.
This A–Z guide explains the main customer app, what you can do with it, and what needs checking before purchase or setup. Only brands with an applicable app for their listed product families are included.
Reviewed 21 October 2026. This guide covers 21 brands with applicable apps for product families in CCTV Guru’s active online catalogue. UNV and Uniview are grouped together; Uniarch is listed separately. Brands without an applicable app for their listed products are excluded. Features and app names can change with model, firmware, phone operating system and country.
App downloads and shopping links: Use the links below to open the official Apple App Store or Google Play listing. Store availability, names and publishers can change. Choose the app for your exact device and installed system before signing in. Brand collection links let you browse the range; they do not mean every item uses every app listed. Where a current Google Play listing could not be verified, the official manufacturer download directory is labelled separately.
Before downloading an app
- Find the exact model on your invoice or device label, plus the recorder/panel model if the item connects to one.
- Follow the device’s Australian quick-start guide or the installer’s handover instructions. Use the manufacturer’s official download route and check the app publisher; icons and similar names are not proof of compatibility.
- Ask which account owns the system, whether you are being invited as a user, and which services or storage require payment.
- For a second-hand or previously installed system, arrange an authorised ownership transfer. Do not factory-reset working equipment simply because the app says it is already bound.
Most video apps need a configured system. Recording requires suitable enabled storage; talk needs audio-capable equipment; door release needs a correctly wired and configured lock; notifications depend on event settings and phone permissions. A phone app does not add those hardware features.
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Akuvox
SmartPlus
Answer intercom calls, view supported door phones, unlock configured doors and manage permitted virtual keys or family access.
Check first: Requires SmartPlus Cloud provisioning; available features, account roles and charges depend on the site/service.
Download the customer app
Browse Akuvox products at CCTV Guru
AXIS
AXIS Camera Station Edge, or AXIS Camera Station mobile app for a server-based system
View live video and recordings, receive configured events and use supported intercom/PTZ functions.
Check first: Choose the app for the installed VMS: Edge and server-based Camera Station are different deployments. Do not choose only by the camera’s AXIS badge.
Download the customer app
Browse AXIS products at CCTV Guru
Bosch
RSC+ for supported Solution 2000/3000; iFob Control/MyAlarm for supported Solution 6000
Arm/disarm, view status/history and operate configured outputs, according to panel and user permissions.
Check first: A keypad or sensor alone does not add phone access. Solution 2000/3000 need suitable cloud communications; Solution 6000 has separate MyAlarm hardware, firmware and service-plan requirements.
Download the customer app
Browse Bosch products at CCTV Guru
Dahua
DMSS
View compatible cameras/recorders, play recordings, receive configured alarms and use supported intercom or alarm functions.
Check first: Features depend on the recorder, camera/intercom and firmware. An analogue camera is normally viewed through its recorder; brackets and unmanaged switches do not join DMSS independently.
Download the customer app
Browse Dahua products at CCTV Guru
Eve
Apple Home and Eve on Apple devices; Eve for Android for its supported Matter devices
Control supported smart-home devices, view sensor data and build automations. Eve cameras use the Apple Home/HomeKit Secure Video arrangement.
Check first: HomeKit-only generations are not converted into Android devices by downloading an app. Android support is a subset of Matter models; home-hub/Thread requirements and iCloud+ camera recording requirements must be checked.
Download the customer app
Browse Eve products at CCTV Guru
EZVIZ
EZVIZ
Live view, recorded clips, notifications and supported two-way talk/device sharing.
Check first: CloudPlay is an optional paid cloud service where available. Storage, alerts and recording behaviour differ by camera, battery mode and region.
Download the customer app
Browse EZVIZ products at CCTV Guru
Hikvision
Hik-Connect
Live view, playback, configured notifications, supported two-way audio, intercom calls and alarm-panel control.
Check first: Device family, permissions and firmware determine the functions. A camera-only purchase does not automatically supply recording storage or every alert feature.
Download the customer app
Browse Hikvision products at CCTV Guru
HiLook
HiLook / HiLookVision; Hik-Connect where the exact system supports it
View supported DVR/NVR/IP-camera video, play recordings and receive configured event notifications.
Check first: Official listings now use HiLook as well as the older HiLookVision name. Follow the supplied device guide and existing account binding rather than switching apps by icon alone.
Download the customer app
Browse HiLook products at CCTV Guru
IDIS
IDIS Mobile Plus for supported IDIS systems
Live viewing, playback, supported event notifications, PTZ and two-way audio.
Check first: Check the recorder/platform compatibility, especially when selecting between IDIS product ranges or third-party recording software.
Download the customer app
Browse IDIS products at CCTV Guru
IP-COM
IP-COM ProFi app for compatible ProFi devices; local web interface for other managed models
Check network status and manage supported networking devices.
Check first: Unmanaged switches, injectors and accessories have no app settings. Not every IP-COM product is ProFi-cloud manageable.
Download the customer app
Browse IP-COM products at CCTV Guru
ismartgate
ismartgate Access
Open/close a compatible connected garage door or gate, check sensor state and grant supported user access.
Check first: Requires a compatible opener, correctly installed controller and sensor. Optional video/user features can involve add-ons.
Download the customer app
Browse ismartgate products at CCTV Guru
Reyee
Ruijie Reyee app for compatible devices
View network topology/status and manage supported Reyee networking products.
Check first: A passive injector or an unmanaged switch does not become cloud-managed through the app.
Download the customer app
Browse Reyee products at CCTV Guru
Synology
DS cam for Surveillance Station; NAS apps depend on the task
View supported Surveillance Station cameras, recordings and configured events.
Check first: A Synology NAS or hard drive alone is not a configured CCTV system. Cameras must be compatible, added to Surveillance Station and covered by the required device licences.
Download the customer app
Browse Synology products at CCTV Guru
Teltonika
RutOS web interface; RMS where enabled
Configure a compatible router locally or use authorised RMS services for remote management.
Check first: RMS manages network equipment; it does not replace the recorder’s viewing app. Remote services may require credits/packages.
Download the customer app
Browse Teltonika products at CCTV Guru
TP-Link
VIGI, Tapo, Omada, Deco, Tether or tpMiFi — choose by product family
VIGI: compatible business CCTV viewing/recording access. Tapo: home cameras/smart devices. Omada: compatible business networks. Deco: Deco mesh Wi-Fi. Tether: supported routers/extenders. tpMiFi: supported mobile hotspots.
Check first: These apps are not interchangeable. Tapo Care/cloud features can require a subscription; unmanaged switches and fibre accessories have no mobile management.
Download the customer app
Browse TP-Link products at CCTV Guru
Ubiquiti
UniFi Protect, UniFi/Network, UniFi Access, UISP or AmpliFi — choose by family
Protect: video and events on a supported Protect system. UniFi/Network: network setup/status. Access: supported door administration. UISP: supported ISP/airMAX equipment. AmpliFi: AmpliFi home Wi-Fi.
Check first: UniFi Protect requires a supported host and storage arrangement. An airMAX bridge does not use the Protect app; AmpliFi Alien uses AmpliFi, not the UniFi controller.
Download the customer app
Browse Ubiquiti products at CCTV Guru
Uniarch
ArchLive (formerly Uniarch), subject to the device’s regional guide
View supported live/recorded video, receive alarms and share permitted cloud devices.
Check first: Uniarch branding is not a promise that every UNV app/account works interchangeably. Keep existing working account bindings unless a supported migration is confirmed.
Download the customer app
Browse Uniarch products at CCTV Guru
Uniview / UNV
UniEase (formerly UNV-Link), EZView UNV, or the app specified for the exact system
Access supported live/recorded video and configured alarms; use supported PTZ/audio and sharing functions.
Check first: The official directory also lists UNV Guard Connect. App availability and device/account compatibility vary: check the supplied ANZ guide before replacing an existing app.
Download the customer app
Browse Uniview / UNV products at CCTV Guru
Verkada
Verkada Command
View authorised cameras, recordings and events; access other supported organisation features according to your role.
Check first: Valid product licences and an invitation to the correct Command organisation are required. A camera purchase alone is not a lifetime cloud-service entitlement.
Download the customer app
Browse Verkada products at CCTV Guru
VIVOTEK
iViewer for supported NVR/VAST systems; VORTEX for provisioned cloud systems
View supported video and recordings, with PTZ/audio/events depending on the device and platform.
Check first: VIVOCloud is listed as a legacy product. VORTEX/Connect needs supported hardware or integration and the applicable service; do not assume every older camera becomes a native cloud camera.
Download the customer app
Browse VIVOTEK products at CCTV Guru
Wi-Tek
Local web interface or Wi-Tek Cloud app on explicitly cloud-capable hardware
Configure supported wireless links or network equipment; use your recorder’s app to watch CCTV across the link.
Check first: Wiking unmanaged switches, brackets and enclosures do not have app management. Cloud support must be checked against the exact bridge hardware revision.
Download the customer app
Browse Wi-Tek products at CCTV Guru
Common app questions
Can I watch different camera brands in one app?
Sometimes through a compatible recorder or VMS, but not by assuming every brand’s cloud account is interchangeable. Confirm live video, playback, events, audio and remote access separately. A camera’s ONVIF support does not automatically provide every manufacturer-specific feature in another app.
Will I get a photo on my phone’s lock screen?
That depends on the camera/recorder, app version, phone settings and any required service plan. An event picture inside an app is different from an image on the lock screen. See our camera photo-notification guide.
Does a free app mean everything is free?
No. An app may be free to download while cloud recording, intercom calling, monitoring, extra camera licences or professional maintenance are paid separately. Ask which functions work without a subscription and what happens if it expires.
Can my installer keep access?
Use the platform’s supported invitation or maintenance-permission process and agree the scope. Keep control of your own account and review access when the service ends. Self-monitoring phone alerts are not the same as a monitored alarm service.
Ask CCTV Guru to confirm the app for your exact model. Send the model and what you want to do—not passwords or private activation codes. The CCTV Guru shopping app helps with store shopping/account tasks; it does not replace the manufacturer’s device-control app.
Tags
Alarm
Apps
A–Z Brands
CCTV
Customer Guide
Intercom
