FAQs

About the products on CCTV Guru?

We work with the best-in-class manufacturers and retail Australian stocks only. You can read about us here.

What about the warranty?

» Working with leading manufacturers in the world for the security & tech industry, we can confidently vouch for you that all products on our store come with a up to 5-year warranty.

Where do you dispatch your products from?

» Shipping nationwide directly from warehouses in Sydney, Melbourne, Brisbane, Adelaide and Perth, you will receive your order in a blink of an eye, with no need to traipse around town searching out savings and wasting precious petrol!

What is your shipping policy?

» We dispatch most of our orders on same day with express service if we receive the order before 3pm on business days. However, some products may require additional day or two to dispatch when the items are needed to be transfer from interstate warehouses. We will always email tracking no. for your convenience too.

Does your store has any refund policy?

» We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please read more about our refund policy here.

Can I shop safe and sound on CCTVGuru.com.au?

» There are 103,743 live Shopify stores in Australia [last updated on Jan 4, 2023], according to Store Leads. You are in the right place to shop safe and sound like our products for your security & tech needs.

Do you offer installation services?

» Wherever you are in Australia, please let us know where you live and how you like to set up security system and tech devices for your home or workplace by filling out our contact form, and we will get back to you on the fly. Most importantly, we only use certified installers accredited by the manufacturers of our products.