How to Reset Your Password on a Dahua NVR
Forgotten your Dahua NVR password? Start with the recovery options shown on your recorder. The available method depends on its model, firmware and the recovery details saved during setup.
Before you start
- Have the recorder model and firmware version ready. The model is printed on its label; if you can still sign in with another authorised account, check the system information screen.
- Use a monitor and mouse connected to the NVR, or its local web login where password recovery is offered.
- Make sure you can access the recovery email registered during setup.
Reset with DMSS and your recovery email
On supported NVRs with email recovery configured:
- Open the NVR login screen. If a pattern screen appears, choose Forgot Pattern, then Forgot Password.
- Follow the prompt to display the password-reset QR code. Check the partially hidden recovery email shown beside it.
- In DMSS, open Tool Manager and select Password Resetting or Device password management. The menu location varies by app version.
- Scan the reset QR code and retrieve the security code from the registered email.
- Enter the code on the NVR reset screen and follow its prompts to set a new password.
Dahua documents this workflow for the NVR5000-EI series, including DHI-NVR5216-16P-EI. For other models and firmware, use the options actually displayed on the recorder. See Dahua's NVR5000-EI DMSS instructions and the DahuaWiki illustrated recovery guide.
Use security questions, if configured
If your recorder offers Security Questions as a reset method and you set them up previously, select it, answer the questions and follow the prompts to create a new password. This option is not available on every model or firmware version.
No recovery email or working reset option?
Contact your installer or authorised supplier with the exact model, serial number, firmware if known, and proof of purchase. They can identify the supported recovery process. Older blue-interface recorders have a different support-assisted process; it should not be assumed to work on newer interfaces. ConfigTool/XML recovery is also device-dependent, so use it only when your model's instructions or supplier specify it.
If you purchased your system from CCTV Guru, call 1800 228 848 for help. Do not post reset QR codes or security codes publicly.
After recovering access
Choose a strong, unique password that meets the recorder's requirements, store it securely and review the recovery email. Update any saved recorder credentials in authorised viewing software if needed.
Planning a recorder replacement?
Browse Dahua NVR recorders, or ask CCTV Guru to check camera compatibility before ordering.
Recovery reference: Dahua password reset options by device type. Menu names and supported methods vary by model and firmware.
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