How to Reset Your Password on a Hikvision NVR

  • 2 min reading time

Forgetting the password to your Hikvision Network Video Recorder (NVR) can be frustrating, but resetting it is a straightforward process. Whether you need to regain access or simply update your security settings, this guide will help you reset your Hikvision NVR password quickly and efficiently.

Method 1: Reset via Security Questions

If you’ve set up security questions during the initial configuration, you can use them to reset your password.

1. Access the Login Screen:
- Turn on your NVR and navigate to the login screen.

2. Click on “Forgot Password”:
- Click the “Forgot Password” link on the login page.

3. Answer Security Questions:
- Provide the correct answers to the security questions you set up earlier.

4. Set a New Password:
- If the answers are correct, you’ll be prompted to create a new password. Enter and confirm your new password.

5. Log In:
- Use the new password to log in to your NVR.

Method 2: Reset via SADP Tool

If you haven’t set up security questions or can’t remember them, you can use the Hikvision SADP Tool.

1. Download and Install SADP Tool:
- Download the SADP (Search Active Devices Protocol) Tool from the official Hikvision website and install it on your computer.

2. Connect Your NVR to the Network:
- Ensure your NVR is connected to the same local network as your computer.

3. Open SADP Tool:
- Launch the tool, which will automatically scan for Hikvision devices on the network.

4. Select Your NVR:
- Find and select your NVR from the list of devices.

5. Click on “Forgot Password”:
- Click the “Forgot Password” link and follow the on-screen instructions to export an XML file.

6. Contact Hikvision Support:
- Email the XML file to Hikvision support at, along with your NVR’s model number and a brief description of your issue.

7. Receive Reset File:
- Hikvision support will send you a reset file, typically within 24-48 hours.

8. Import the Reset File:
- Import the reset file using the SADP Tool and follow the instructions to reset your password.

Tips for a Secure Password

  • Use a Mix of Characters: Include uppercase and lowercase letters, numbers, and special characters.
  • Avoid Common Words: Don’t use easily guessable words or phrases.
  • Longer is Better: Aim for a password that is at least 8-12 characters long.
  • Unique Password: Use a unique password that you don’t use for other accounts.


Resetting your Hikvision NVR password is a simple process, whether you use security questions or the SADP Tool. Always remember to create a strong, unique password to enhance your NVR’s security. If you encounter any issues, don’t hesitate to reach out to Hikvision support for assistance. Keeping your security system up-to-date and secure ensures peace of mind and robust protection for your property.


Leave a comment

Leave a comment

Blog posts

  • The Difference Between Hikvision and Dahua

    When it comes to surveillance and security systems, two names often dominate the conversation: Hikvision and Dahua. Both companies are giants in the industry, offering...

    Read more 

  • Benefits of Auto-Tracking Security Cameras

    In the ever-evolving world of security technology, auto-tracking cameras have emerged as a cutting-edge solution to enhance surveillance and security measures. These intelligent devices use...

    Read more 

  • Why You Should Consider Buying Two-Way Audio Cameras for Your Home?

    In today’s fast-paced world, security and communication are more important than ever. Traditional security cameras have evolved, and now two-way audio cameras are becoming a...

    Read more 

© 2024 CCTV Guru, ABN: 95 658 678 525

    • PayPal
    • Apple Pay
    • Google Pay
    • Shop Pay
    • Visa
    • Mastercard
    • American Express
    • JCB
    • Zip
    • Klarna
    • Afterpay
      Download CCT Guru iPhone iOS Mobile App on Apple StoreDownload CCTV Guru Android Mobile App on Google Play Store


    Forgot your password?

    Don't have an account yet?
    Create account